Our Claims Approach Helping people when they need it most In all of our claims assessments we seek to embody our simple Claims Philosophy - helping people when they need it most. We're in the business of paying claims as promised by our products and will treat your clients with empathy, compassion and respect. With over 200 years of combined case management experience, our senior case managers will guide your clients through the claims process in a quick and simple manner. We paid 94% of all claims received, we're here to ensure your clients get the help and support they need. To find out more - click here. *Claims statistics as at 30 June 2018 reported to Financial Services Council. Based on total number of claims FY2018. Rehabilitation support for income protection For us, getting your clients' claim paid is just the beginning. We believe the health and wellbeing journey of your clients goes beyond paperwork and claims payment. Our rehabilitation philosophy is based on the fundamental principles of Focusing on Ability, not disability. With this proactive focus on rehabilitation, we are able to offer Rehabilitation Services at the right time in the customer's journey, providing evidence based, results-focused programs nationwide. Working closely with your clients allows us to understand what they need to get back on track, while supporting them through their rehabilitation.